Pass the CPA in 3 weeks with Surgent CPA Review! Learn about our Premier Pass course!
| "Become an Inspiring Leader and a Great Manager" |
| "Whether you are new to management,want to brush up on your management skills or want to up-skillother staff thenthis course covers all you need to know. It's born out of the need to support managers (new and old) who are given little management training. Yet it is one of the most valuable skills to running a business or managing a team and retaining best staff.If you:Have had little or no management training;Need a range of approachesfor managing different situations;Are nervous about giving difficult feedback and performance management;Struggle with prioritisation;Have a high turn over of staff or want help to get your recruitment right;Are not good at goal setting or holding people accountable;Then this course is a great resource to watch in one go or use as a resource library to refer to when specific situations occur at work."
Price: 199.99  |
| "Increase your profits by selling value rather than time" |
| "Traditionally, agencies have sold their time or fixed project based fees to clients. This approach no longer works. There is a fundamental mismatch between what the client is buying (certainly not your time) and what you are selling them.Having worked with many agencies over the past 13 years, I know most agencies still sell this way but if you can align your product/service to the client's needs, desires and pain points, then you will be able charge bigger fees and become a more profitable business.In this short course I want to share with you a much better way that generates more profits and less stress in your agency.The course will:Look at the 3 traditional ways agencies sell, and why they are no longer fit for purposeOutline the concepts of value selling and how this will build much stronger relationships with your clientsTeach you how to better understand your clients, so you speak their language - especially when sellingHow taking a value pricing and selling approach willsignificantly increase your profits almost immediatelyHow and when to have the value conversation with your clientsHow to use pricing anchoring to get the best deal from the clientOutline some common objections and barriers you may have about switching your pricing model to a value based modelBy the end of this course you will have some new tools, downloads and techniques to attract the ideal customers, confidently charge higher fees and generate more profits.Using the tools and concepts within this course, Rob has helped one of his clients, Pedroza Communications increase their profits by 66%.MD, Anna Pedroza commented""Rob supported me to evolve our proposals and costings to sell on value rather than time. This has had a significant impact on the bottom line: after evaluating the profitability of the business, he has helped us increase profits by 66%."""
Price: 64.99  |
| "Swift4 iOS11 : (AI)" |
| "iOS ? ? iOS . ,iOS . , Swift4Xcode9 Storyboard , , if//switch, , UI , Vision FrameworkCore ML Xcode . . , . . iOS . , // !"
Price: 149.99  |
| "Aprende a crear menes de bebidas profesionales" |
| "Un men de bebidas es la carta de presentacin de un restauran o un bar dondereinara la creatividad y dedicacin de cada empresa, es por esa razn que durante este cursos aprenders diferentes tcnicas de recorte, armado, colorimetria, efectos de luces, limpieza de imgenes, renders de una marca, boceteado de ideas principales, eleccinde colores y armado de un escenario creativo para la presentacin de ccteles, cervezas, whiskys, jarras de frutas entre otros elementos, podrs ver como armar una pieza grfica desde cero hasta los detalles de tapa y contratapa para posteriormente enviarlo a imprenta."
Price: 49.99  |
| "7 tips for new leaders - avoiding common mistakes" |
| "This course is designed for new leaders. Such leaders may be new to leadership altogether, or just new to a particular position. The course focuses on helping new leaders get off on the right foot with their team by taking the time to get to understand the context, the history, the team and the people in it. It is designed to help people avoid some common New Broom mistakes, helping them focus instead on engaging with their team from the very beginning in a way that creates relationships and expectations that enable the new leader to get the best from the team immediately and in the future."
Price: 44.99  |
| "Managing conflict with skill and confidence" |
| "Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people. Conflict is immensely costly to organisations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism. Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department.This course features easily learned tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years' experience oftackling workplace conflict in different settings and cultures. In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns thatlead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He then provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations.By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership. This short course will give a better understanding of:A framework for handling conflict and disputes with confidencePatterns of conflict and how it escalatesHow to stop a disagreement escalating into a disputeWhen and how to intervene in a dispute between othersThe key communication steps you needto resolve a conflictHow to avoid confrontation and deadlockHow to move from confrontationto constructive conversations."
Price: 44.99  |
| "Assert Yourself - Master the benefits of assertive behaviour" |
| "Being able to assert yourself and communicate effectively is key to building good working relationships. This course takes an engaging look at how to develop confidence and communication skills to ensure positive outcomes from your interactions with others.When we find ourselves under pressure or in confrontational situations, we may react aggressively - or we may back down and say nothing. Neither approach is likely to result in a positive outcome and were likely to come away from the situation wishing wed handled things differently. Failure to assert ourselves and communicate clearly can have a negative impact on our interactions with colleagues, clients and customers and is likely to affect our personal effectiveness and productivity as well. Assert yourself is an engaging, interactive learning experience that helps you todevelop the skills and confidence you need to ensure that yourinteractions with others are positive, respectful and productive."
Price: 44.99  |
| "Tackling sensitive workplace conversations with confidence" |
| "Whether its speaking to someone about their bad body odour, tackling issues around someones personal life, dealing with sickness and bereavement or addressing suspected alcohol or drug abuse, being able to have conversations around sensitive issues is akey skill that can mean the difference between a happy, productive workforce and one thats plagued by stress, poor employee dynamics and low productivity.Its also essential for employers and managers to be aware of common legal pitfalls around dealing with certain issues in order to avoid costly tribunal action further down the line.Combining thought-provoking original drama with insight from an employment law expert and leading workplace psychologists, this course from Skill Boosters provides employers and managers with a toolkit for raising delicate and personal issues and resolving them effectively at an early stage.Featured experts:Petra Venton, Employment law expertBarry Winbolt, Psychologist and mediatorClive Lewis, CEO, Globis MediationKate Russell, Employment law and HR consultant, Russell HR Consulting"
Price: 49.99  |
| "Six steps to leading productive meetings" |
| "Meetings should be collaborative, productive spaces that make the best possible use of everyones time, skills and experience. This course looks at why so many meetings go wrong and provides six key pointers for making sure they go right.All too often, the meetings we attend are tedious, irrelevant and a waste of our time - when they ought to be a place where we can get together to share information, skills and experience and achieve something special. Meetings are an expensive activity for any organisation, so its important that they actually achieve what they set out to do, and dont just stop people from getting on with their jobs. Using a mix of drama and expert commentary from leading workplace psychologist Sarah Lewis, this course looks at why so many meetings go wrong and provides six easy steps for reclaiming the power of the meeting and turning it into a dynamic space for constructive collaboration. This course will give a better understanding of: The importance of creating and maintaining a positive atmosphereHow to encourage creativity and get people to share ideas, information and resourcesHow asking questions can help us manage conflict situations and find answers to problemsWhat to do when people dont turn upWhy thinking outside the group makes for better decisionsWhat we can do to ensure buy-in and commitment."
Price: 44.99  |
| "Coaching skills for managers" |
| "Welcome to this course on coaching skills development. By studying this course, you will learn how to assess when coaching is the appropriate development approach, how to engage someone in a coaching conversation, how to conduct a coaching conversation and how to effectively conclude aconversation. In addition, you will learn when coaching is not an appropriate approach, and when people might not to in a position to benefit from a coaching approach. The course includes video clips of coaching conversations that illustrate the points being made.This course is for you if you are required to assist in the professional development of other people at work. This could be as a manager, or as abusiness owner who is required to develop the leadership skills of your team members, as an internal coach, or if you are interested in or beginning a professional career in coaching. Equally it will be useful to those in a mentoring role, and to the learning and development professional. This course is aimed at those who want to improvetheir skills in helping others develop. At the end of the course, students will be able: Understand what coaching is Be able to identify when it is appropriate to use coaching and when it isnt Understand the benefits and the costs of taking a coaching approach Be able to identify good coaching opportunities Know how to move to coaching conversations Understand how to conduct a coaching conversation Understand what might get in the way of someone engaging with a coaching conversation Use useful coaching questions Understand how to conclude a coaching conversation"
Price: 44.99  |
| "Managing mental health issues in the workplace" |
| "Mental ill health is one of themost common causes of workplace sickness absence,costing employers dearlyin terms ofreduced productivity, poor service and recruitment costs. This course looks at the impact of poor mental health at work and explains why ensuring staff mental well-being should be a top priority for organisations across all sectors.Mental health problems among staff pose a growing risk to employers. Yet the stigma attached to mental health still persists in many of todays workplaces and a lot of employers are unaware of the extent of the problem and how to tackle it meaning that employees are not getting the help and support that they need and organisations are suffering as a result.Combining original drama, legal analysis, insights from business psychologists and mental health professionals and stories from people with lived experience, this videocourse looks at common mental health problems such as stress, anxiety and depression and their impact in the workplace and provides an introduction to what employers can do to support the mental well-being of their staff.Section 1 - What is stress?Stress is a major problem for employers and employees alike, costingbusinesses and organisations billions of pounds every year and blighting the lives of millions of people in the workplace and beyond. It's one of the most commoncauses of sickness absence in the UK and can have a drastic effect on our productivity, confidence and mental well-being and if left unaddressed, it can lead to serious mental and physical health problems.This sectionwill give a better understanding of:why we get stressed and how it affects ushow to recognise that we may be becoming stressedthe risks posed by mental ill health and the costs to employersthe importance of good mental health practice in the workplacethe need to tackle the stigma around mental healththe nature of stress and how to spot the warning signs that someone may be sufferingSection 2 - Understanding and managing your own stress in the workplaceBeing able to handle pressure and manage our stress levels are key skills in todays fast-paced, high-pressure working environments. This sectionlooks at some of the common triggers for stress and provides some simple yet effective tools for safeguarding our mental health.This sectionwill give a better understanding of:reducing stress by working smart and taking a strategic approach to our workeffective ways of managing our reactions to stressful situationsthe benefits of having an open dialogue around stress and mental health in generalhow the six ways to well-being can support our long-term mental healthSection 3 - Supporting the mental health of your peopleKnowing how to support the good mental health of your staff is key to having a productive and happy workforce that delivers for your organisation. This sectionsets out good practice for employers in managing employees mental well-being.This sectionwill give a better understanding of:why a change in workplace culture is often needed to improve management of staff mental healthemployers legal obligations to safeguard the mental well-being of their employeesways of gaining insight into mental well-being in your workplacepractical measures you can take to support good mental health at workthe role of managers, peers, coaches and mentorshow to support people with mental health problems in the working environmenthow to make reasonable adjustmentsmanaging absence and return to work"
Price: 44.99  |
| "Understanding and tackling Gender Bias in the workplace" |
| "The belief that there are fundamental and universal differences between the sexes is a popular one. But its a belief thatlacks scientific backing andone thatcontinues to underpin gender inequality and discrimination, both in the workplace and in society. This course looks at the nature of gender bias, how it affectsbothindividuals and organisations and what we can do toreduce itsimpact on our relationships and decision-making. Studies have shown thatcontrary to popular stereotypes, there are no differences at all in terms of womens and mens cognitive abilities. Whats more, the gendered roles that today appear immutable have not always been so - history tells us that prior to the industrial revolution, men and women performed a wide range of mutually interchangeable roles, and thateven 100 years ago, jobs that today are seen as typically female were done almost exclusively by men. Yet todays workplace remains hamperedby perceptions of gender-specific roles and broadly accepted norms of gender behaviour,and organisations and individualsare suffering as a result.In this course from Skill Boosters,Professor Binna KandolaandDr Jo Kandolaexplain how todays gender inequality stems not from biology and evolution but from artificial social constructs and show how challenging gender bias and dismantling genderstereotypescan deliver huge benefits at bothan individual and organisational level.This course looks at:Why we carry around gender stereotypes and how they affect usThe impact of gender bias in the workplace and the business case for tackling itWhy addressing ourbias helps usto assess peoples strengths, skills and potential more objectivelyand ensure that we recruit, retain and advance the best peopleHow to make sure that the decisionsthat wemake arewell-informed, fair and sustainablePractical techniques for identifying and addressing bias at an individual and organisational level"
Price: 44.99  |
| "Managing Difficult Conversations with skill and confidence" |
| "Having the skills and confidence to handle difficult conversations with staff is an essential part of being an effective manager. This course aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tough talk into a constructive dialogue.It could be addressing someones behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim. This course uses powerful original drama and insight from leading workplace mediation experts to look at difficult conversations in a new light and demonstrate how to achieve the outcome you want."
Price: 44.99  |
| "Leading Disciplinary Meetings and Investigations" |
| "Disciplining employees can be a daunting prospect for managers, but doing so fairly and objectively is crucial for making sure that your employees meet the standards you require.Organisations can face a wide range of disciplinary issues, from relatively minor problems like poor timekeeping and excessive chatting to more serious problems such as bullying and harassment, theft, fraud or the misuse of company equipment. If left unaddressed, even minor issues can have a profound impact on productivity, morale and working relationships - so its essential to address them as quickly and effectively as possible.Informal disciplinary conversations arent part of an organisations formal disciplinary procedure - but they can be a very effective way of tackling issues at an early stage before they become more serious, with a focus on helping the employee to improve rather than imposing sanctions. This course looks at:Common situations where informal resolution can be effective How to prepare for the conversation Exploring your concerns in a constructive way How to avoid common pitfalls Agreeing steps for improvement and monitoring progressSome more serious disciplinary matters may require investigation, and this will require the appointment of an investigator whose role it is to gather evidence, interview witnesses to the alleged misconduct and determine whether or not there is a case to answer. If the investigator decidesthat this is the case,there will need to be a formaldisciplinary meetingat which the employee is present and the investigator's report into the misconduct will be presented.As chair of a formal meeting, youll need to ensure that you follow the correct procedure and deal with the allegations fairly and consistently. This course looks at:When an investigation might be necessary How to gather evidence and collect witness statementsWhat to include in an investigation report How to prepare for a formal disciplinary meeting Who should attend and what their roles are How to deal with the allegations What to consider when deciding an appropriate sanction"
Price: 74.99  |
| "Successfully leading through change and uncertainty" |
| "If you want to learn how to continue to lead effectively during organisational change, then this is the course for you.This course will helpleaders faced with conditions ofvolatility, uncertainty, complexity and ambiguity (VUCA) to be effective leaders. In this course, you will learn seven steps to ensure you are aneffective leader in these increasingly frequent VUCA situations. The course involves watching video drama and lectures and also includes:Learner notes and exercises for each section to enhance and consolidate learningA short quiz at the end to check learningDownloadable resources and weblinkVideo populated with writtencaptions to emphasise key learning points.By studying this course, youwill learn:About the changing demands of leadership in a 21st century VUCA worldWhy the established models of managing change are no longer effectiveAbout the style of leadership needed to lead through change and uncertaintyHow to overcome the challenges of resistance to change and getting buy-inHow to create and maintain a strong leadership position when the future is uncertainThe importance of maintaining a strong people focus during change, and how to do thatHow to maintain engagement and motivation during complex adaptive changeHow to use sense-making processes to maintain flexibility in fast-changing situationsHow to engage the whole organisation or team in the change challengeSpecific leadership techniques to deal with ever-changing situationsHow to maintain leadership authenticity and integrity in volatile situationsSeven key principles to guide leadership behaviour as situations unfold.Learning how to lead effectively through change can benefit you professionally, as doing this wellis one of thebiggest challengesleaders face. It is estimated that 70% of change efforts in organisations fail. Don't let yours be one of them. Leadership is a complex, judgemental, psychological task. I am a chartered organisational psychologist with over 25 years' experience working with organisations and leaders going through change. I know the theory and have witnessed the practice. I have selected the best of both to speed your learning journey in this complex area.By the end of this course, you will be better equipped to lead through change with confidence and skill."
Price: 49.99  |
| "Understanding and developing Emotional Intelligence" |
| "This engaging course outlines the concept of Emotional Intelligence, explains why it is important for personal and professional development, and describes how to apply the ideas to assess and improve your own confidenceand performance by developing your EI.As the different aspects are explained via our video lectures, each section is supported by downloadable exercises and other resources to help you revise and consolidate the learning.We all know what intellectual intelligence is, and we also know it can be misleadingbecause that sort of intelligence doesnt accurately reflect how well someone functions and manages at work or in life.We also all know of highly intelligent people who don't handle themselves very well; they are not good in social relationships, for example, or that have difficulty communicating.Just as important as conventional IQ the sort of intelligence that gets measured in those tests many of us did in school is Emotional Intelligence.Emotional Intelligence is a set of aptitudes which determine how well you handle yourself in life, and how well you are able to understand and get on with others.In an ever-more complex and demanding world, technical expertise knowing how to do your job is not enough. We are all experiencing higher demand, more stress, and more fluid working relationships. Now we can all do with being more proactive, engaging with others, and learning how to manage our own energy levels, our relationships, and other people.The skills of Emotional Intelligence show you how to do these things and how to develop the insight and confidence to handle your own and others' expectations and emotions effectively.This course features easily learned elements supported by practical exercises, all clearly explained by Barry Winbolt, lecturer and psychotherapist, based on his 30 years' experience of helping people to improve workplace relationships and performance in many different settings and cultures.In a series of engaging videos, he explains thestrengths of Emotional Intelligence and why we should develop them in ourselves and others. He shows you how to make the skills part of your repertoire. He then provides a comprehensive toolkit for creating positive working relationships, and managing yourself, as well as the increasing demands of the workplace.By the end of this course, you'll have a better understanding of Emotional Intelligence, which will help you become more confident in your decisions and your working relationships. It will place you ahead of the pack; Emotional Intelligence is a key component in effective management and leadership.Emotional Intelligence is based on a set of learnable skills. It is backed up by a huge body of research which shows that these skills can help you:Get on better with othersCommunicate more effectivelyMake better decisionsHandle stress and pressureMotivate yourselfReduce anxietyManage others more effectively.Youll also learn why EI is now seen as the defining characteristic among successful managers and leaders."
Price: 49.99  |
| "Delivering Organisational Change" |
| "This course is for you if you are preparing for, managing or undergoing organisational change.It is packed with practical ideas and insights into how the change process impacts on employees lives, their reactions to the news of change, and why so many change programmes fail.Whether it is your job to ensure a smooth transition, or you are one of the troops who has had change thrust upon them, this course will give both valuable information and practical solutions to many of the common obstacles encountered in change programmes.Follow the guidelines in this course and youll know how to ensure that the change in your organisation can take place with maximum effect and as little pain as possible.When change is announced, no matter what you role or position is in the organisation, youll be affected. The course explains why you cant opt out and how being proactive will make life easier for you and your colleagues. The right attitude not only eases the passage for others, it also helps you to get the most formthetransition fromold systems to new. You can effectively become a thought leader, deciding whether you want to be an agentor a managerof change,as you participate and.help the process forward.This course explains the change process, the pitfalls to avoid, and,first and foremost, howthenews of change must be communicated. It will explain the psychological processes involved, in simple language, and how to give your change management framework its best chance of success.The course is designed and presented by Barry Winbolt,based on his 30 years' experience as an organisational consultant,helping people to improve workplace relationships and performance in many different settings and cultures.In a series of engaging videos, he explains what to expect as you or your organisation approaches change, how to prepare for some unexpected reactions, how to manage the change process and maintain morale, and finally how follow through and monitor the success of the programme.The key learning points in the course are:Managing change and transitionPersonal and group responses to changeWhy change can cause trouble and what to do about itHow what happens before change can be the make-or-breakManaging what you can during change and recognising what you cantSelf-monitoring during change, sending out the right signalsHow to monitor morale and follow through on the process.By the end of this course, you'll have a better understanding of the change process and the people factors that you must anticipate and manage to ensure success. This course will enable you to approach change with confidence, to increase engagement so that you can work round the common pitfalls, like lack of buy-in, non-compliance, and sabotage.By the end of the course youll have all you need to become more confident in your decisions and your working relationships during change. It will place you in an informed position as to human responses and how to avoid the barriers to effective change."
Price: 49.99  |
| "7 steps to effective Performance Management Conversations" |
| "Want to know how to ensure your performance management conversations are motivating and energising, inspiring and effective, whether formal or informal?Then this is the course for you. In this course, we go beyond the standard advice to listen well or to set SMART goals and look at the psychology of motivation and communication to learn what really makes the difference.The course involves watching video drama and lectures and also includes: Learner notes and exercises for each section to enhance and consolidate learningA short quiz at the end to check learningDownloadable resources and weblinkVideo populated with writtencaptionsto emphasise key learning points.By studying this course, you will learn:The importance of clarity of purpose for your conversationHow to set your conversation up to succeedThe difference between corrective and amplifying feedbackThe importance of learning from successThe importance of attending to your emotional state in the conversationHow to use behavioural science to increase the effectiveness of performance management conversationsHow learning occurs, and how to encourage effective learningHow to work with individual assets - strengths, values, experience, skills, knowledge and motivation to maximise performance potentialThe place of mistakes and forgiveness in performance managementA specific performance management conversational structure and styleHow to use goal-setting as a performance management toolSeven tips for creating enjoyable and effective performance management conversations.This course is suitable for anyone who is expected to have an impact on someone elses performance. This could be a team leader, a coach or mentor or a human resources or learning professional. This course will help you have motivating and effective performance management conversations that really focus on building relationships, creating shared ambition and goals, identifying potential and creating great performance."
Price: 49.99  |
| "Seven effective ways to maximise Team Performance" |
| "If you want to learn about enhancing your teams performance, then this is the course for you. This course will help team leaders get the best from their team by creating a great working atmosphere, celebrating and learning from success, nipping underperformance in the bud early on, working with peoples strengths and creating common aspirations for the future. The course involves watching video drama and lectures and also includes:Learner notes and exercises for each section to enhance and consolidate learningA short quiz at the end to check learningDownloadable resources and weblinkVideo populated with writtencaptionsto emphasise key learning points.By studying this course, you will learn:How to distinguish a team from a groupAbout the key characteristics of high-performing teamsThe importance of creating a positive working cultureThe importance of creating a high positivity ratio in your teamThe benefits of focusing on working with peoples strengths to achieve high performanceHow to give quality feedback to enhance performanceHow to create opportunities to share success stories and understand why that is important to developing high performanceHow to keep the team experience lively and interestingHow to create shared future aspirations to pull the team forward togetherWhy it is important to address underperformance, and how to do thatSeven principles to achieve team performance. Learning how to get the best from a diverse group of people who need to work together to achieve their goals can be challenging. Team leadership is often a first step on a leadership career. Learn to lead well now and it will be a building block for your career progression. Teams are notorious for failing to deliver to their potential. Dont let your team be one of them. Team Leadership is a complex, judgemental, psychological task. I am a chartered organisational psychologist with over 25 years' experience working with leaders to build teams and improve team performance. I know the theory and have experienced the practice. I have selected the best of both to speed your learning journey in this complex area. By the end of this course, you will be better equipped to create a high-performing team."
Price: 49.99  |
| "Mastering Effective Communication" |
| "This illuminating and informative course outlines the principles of Effective Communication. It explains why our communication often fails, and how to avoid the pitfalls.Youll learn how to prepare for an important conversation, how to structure it, and how to deliver even the most difficult message with confidence and sensitivity.By the end of the course, youll have new insights to refresh your communications; you may well be thinking, I wish that Id been taught this in school.As the different aspects are explained via our video lectures, each section is supported by downloadable exercises and other resources to help you revise and consolidate the learning.We all know of people who can talk a lot but say very little. At the other end of the spectrum, there are those whose uttering and emails are so terse that you have trouble deciphering them.Effective and empathetic communication requires sensitivity and lightness of touch, and you can learn how to develop all the skills you need so that others will want to engage with you and hear what you have to say.Even difficult messages can be delivered without needless pain and unpleasant reactions. All it takes is the know-how.This course features easily learned elements supported by practical exercises, all clearly explained by Barry Winbolt, lecturer and psychotherapist, based on his 30 years' experience of helping people to improve workplace relationships and performance in many different settings and cultures.Hell take you through what it means to communicate well and:How to set the scene for maximum engagementThat your attitude comes before successHow to listen with empathy and build rapportWhy less is more when the message is rightThat you must be congruent and mean what you sayTo attend to the verbal and non-verbal parts of the messageHow to tell people things they might not want to hearHow to plan your message for maximum effectHow to follow up on a conversation.The foundation for effective communication is the relationship you have with your audience. Whether it is one person or many, a brief message or an ongoing dialogue, to communicate well you must make sure your message hits the spot. This course will show you how to do it."
Price: 49.99  |
| "Understanding Unconscious Bias" |
| "Getting to grips with ourunconscious bias is a critical step in creating a fair and inclusive workplace. Produced in partnership with leading UK business psychologyconsultancyPearn Kandola, this course looks at why bias develops, its impact onthe workplace and what we can do to tackle it at both an individual andorganisational level.No matter how open-minded we might like to think we are, we are all inherently biased. These biases develop over the course of our lives as a result of the influences of our friends and family, our personal experiences, our cultural background and external influences such as the media. While we may be largely unaware of them,they can exert a powerful influence on how we interact with those around usand the decisions that we make about people and situations.This course combinesoriginal drama and expert analysis toprovidepsychological insights into how our own behaviour might be affected by bias and looks at what we can do to reduce or eliminate its influence on our working relationships andthe decisions that we make. Suitable for teams of all types, the course has been designed to help people at all levels including operational managers and staff, HR managers and trainers and senior executives and business leaders. This course will give a better understanding of:-Why humans are biased- The relationship between bias, prejudice and discrimination-How unconscious bias can impact on the workplace and on working relationships-What we can do to reduce or eliminate bias from our decision-making process-How to identify and address bias in specific situations,such as recruitment."
Price: 49.99  |
| "Equality, Diversity and Inclusion Essentials" |
| "An inclusive organisation is one that's able to leverage diversity of skills, experience and perspectives in a way that enables everyone to give their best and delivers competitive advantage. Combining thought-provoking drama with insight from leading equality, diversity and inclusion experts,Inclusion Essentialslooks at how to identify and respond to discrimination, harassment and bullying in the workplace and offers guidance on creating an inclusive working environment and providing an inclusive service."
Price: 49.99  |
| "How to become a highly inclusive team leader or manager" |
| "Inclusive leaders know how to leverage a diversity of skills, experience and perspectives in a way that delivers competitive advantage for their organisation. This course looks at the signature traits of inclusive leadership and explains the skills required to become a highly inclusive team leader or manager.If we think about diversity as being the mix, then an inclusive leader is one who is able to actively draw out and use the knowledge, skills and insights of this diverse mix. Inclusive leaders do this by creating an inclusive workplace culture, building inclusive relationships both within their immediate team and beyond, and eliminating the impact of unconscious bias on their decisions.Produced in partnership with leading business psychology consultancy Pearn Kandola, this ground-breaking training contains up-to-the-minute insights from pioneers in the field of inclusive leadership, combined with original drama demonstrating inclusive leadership in action and tools for developing inclusive leadership skills at all levels of your organisation."
Price: 49.99  |
| "Challenging inappropriate behaviour in the workplace" |
| "No organisation can afford to tolerate inappropriate behaviour by its staff. Combining original drama with analysis from leading business psychologists,Challenging Behaviourcovers a wide range of bullying and harassment issues, provides some practical tools for recognising and tackling inappropriate behaviour and looks at how to develop the skills for working successfully as part of a diverse team."
Price: 49.99  |
| "The Diversity Challenge" |
| "Diversity is all about celebrating difference and valuing and respecting everyone in the workplace regardless of factors such as their ethnic background, religion, sexuality, age or gender. Produced in association with leading occupational psychology practice Pearn Kandola, The Diversity Challenge combines key learning points with original drama and analysis from diversity experts to encourage your employees to challenge long-held misconceptions and prejudices about race, age, disability and all the other ways in which we differ and appreciate the true benefits of a diverse workforce."
Price: 44.99  |
| "Welcoming disabled colleagues and customers with confidence" |
| "Enabling people to move from disability awareness to disability confidence is an important part of building an inclusive workplace and improving customer service. Would staff in your organisation know the right way to deal with a customer or colleague who has a physical or visual impairment, or has mental health issues? Would they be able to deal with them comfortably and confidently, or would they feel awkward or embarrassed and be afraid of doing or saying the wrong thing?This course combines original drama with powerful personal testimony from people with a range of disabilities and insight from the experts to show the practical steps you need to take in order to provide effective service for disabled customers and support disabled colleagues and staff."
Price: 44.99  |
| "The impact of micro-behaviours in the workplace" |
| "It might just be that quick glance at your watch, failing to acknowledge a colleagues suggestion, checking your texts in a meeting or forgetting a name. But the little things we do say a lot about what were really thinking - and send powerful messages to those around us.Micro-behaviours are the tiny, often unconscious things that we say and do, making those around us feel included, valued and motivated or excluded, unappreciated and disrespected. Long overlooked in the workplace, micro-behaviours are increasingly being seen as a crucial part of building employee engagement, improving performance, boosting motivation and unlocking creativity. Combining original drama with expert insight and analysis from leading business psychology consultancy Pearn Kandola LLP, this course shows how micro-behaviours could be holding back your organisation and how getting the little things right can make the big things work. Developed in partnership with leading business psychology consultancy Pearn Kandola LLP, this training solution examines the impact of micro-behaviours in the workplace and looks at the crucial role they can play in building positive working relationships."
Price: 49.99  |
| "Creating a Transgender friendly workplace" |
| "Transgender people are people whose gender identity differs from the one they were assigned at birth. In spite of the legal protection offered in the UK by the Equality Act and the Gender Recognition Act, many transgender people still continue to encounter inappropriate behaviour and a lack of understanding and respect, both in the workplace and outside. Using a mix of drama, real-life stories, expert commentary and legal analysis, this course provides a unique insight into what its like to be transgender in todays society, setting out appropriate language and etiquette and reinforcing the importance of treating transgender colleagues and customers with the dignity and respect they deserve."
Price: 49.99  |
| "Abnormally Funny People - Disability Awareness" |
| "Disabled people are more than twice as likely to be unemployed as their non-disabled counterparts, and this represents a huge loss to the workplace. Disabled customers and service users continue to face unhelpful or inappropriate behaviour, much of it due to uninformed attitudes and a lack of confidence. This course dispels some of the myths around employing disabled people and looks at how to provide appropriate support for staff and customers with disabilities. Employers often tend to see the disability before the person and make assumptions about their needs and capabilities and this can mean that the skills and potential of disabled job applicants and staff are not being properly recognised. In this course, we take a humorous look at the world of work and recruitment from the perspective of disabled people through the experiences of a group of disabled professional comedians from the comedy collective Abnormally Funny People. Guided by founder member and leading disability trainer Simon Minty, the course provides personal insight and guidance on recruiting and employing disabled people and sets out how to provide reasonable adjustments and support in the workplace.Why outdated and uninformed opinions can make it hard for disabled people to enter the workforce and advance professionallyKey considerations when interviewing job applicants with a disabilityCommon mistakes that organisations make with regards to their disabled staffHow to make reasonable adjustments and provide appropriate support for your disabled employees"
Price: 49.99  |
| "Writing Great Fantasy: World Building Workshop" |
| "As a fantasy writer, you want to take your readers toexotic places like theyve never seen before, a world of wonder that they want to get lost in.Here at the World Building Workshop for Fantasy Writing, thats my aim. By the end of this course, you will have created a believable and compelling world that your readers will want to get lost in again and again. ""The World Building Workshop for Fantasy Writing"" is taught by me, Jason Link, the author of theLegenderseries, an epic adventure that Publishers Weekly calls agrand fairytale. For the last20 yearsI havebeen practicing the art of world building in fantasy literature, and in this course, I sharewith you the insights I've gained on that journey. Years and years of research compiledin one place.The massive task of world building has been broken down into manageable chunks and follows a logical flow.In this course, you will...map out your world -- natural features (mountains, rivers, forests, etc.) and people made features (countries, cities, and roads)plan out your world's timeline to get the big picture of your world's storycreate fantasticcreatures that survive in your world's habitatsdevelop peoples and races andestablish theirsocieties and culturesform a healthy relationship between your world and your storylearn crucial concepts used all throughout the world building processlearn how toestablish rules for your world so your world is more believablelearn how tocreate a world of depth so your world is more compellinglearn how to create meaningful names for the various people, places, and things in your worldBy the end of this course, you will have a believable and compelling world that will enchant your readers.Praise for Jason's course""World Building for Beginners"":""This was a great course! I wrote so many notes down. Each video in each section had so many helpful tips, examples and resources. Well made! This was very motivating. You are very supportive! Thank you!""""This course has gone over in a brief time what Ispent the last year learning. Great stuff!""""A good introduction to understanding, developing, and leveraging the relationship of your invented world to the story you write. There are interesting and insightful references in the course that help you develop your new world and story.""Praise for the world building done by Jason Link:""I am not one to lightly compare a fantasy author to Tolkien, for so few have succeeded in creating such vast worlds and peoples as Tolkien did, and even fewer have produced Tolkien's world-spanning mythology. Jason Link has created a vast and beautiful world, peopling it with fantastic creatures and races, while deeply respecting the spiritual underpinnings of the world he has created.""""Perhaps the best part of reading was that feeling you get when you are immersed into a different world, which is exactly what Link has built. There are cultures, geographies, languages, and creatures that come together to make a fun yet deeply sophisticated world. In this way, The Legender reminded me of the greats like Tolkien.""""The author did a wonderful job of painting a captivating picture of the world of The Legender for us. Although it is a world totally different from our own, I felt connected to it and completely intrigued by the characters, scenery, creatures and story.""""The fantasy world that the author draws you into is described in such beautiful detail that it is both believable and compelling. The characters are well-developed and intriguing, and the story definitely picks up the pace as you move along. I will admit that the new creatures are very different from what is seen in other fantasy novels, but the author does a wonderful job of describing these creatures in such a way that your imagination easily fills in the picture.""""Jason Link has a gift for not only creating a captivating new world, filled with creatures and cultural practices a reader has never thought of, but also maintaining a consistent and believable voice throughout the twists and turns of the story.""""A created world such as this has room for tomes and tomes of adventures and histories for its readers.""Do you wish readers to have a similar reaction to theworld of your story?If so, join me in this course so I can show youhow to create a believable and compelling world that will enchant your readers--a world your readers will want to get lost in again and again.Check out the free previews to get a sample of what you'll learnand thenenroll to get started world building today!"
Price: 199.99  |
| "Punctuation Basics: A Quick Guide to English Punctuation" |
| "Welcome to Punctuation Basics, where you will improve your writing by building up your understanding of basic punctuation. My name is Jason Link, and Im a published writer and a former English instructor. I have taught students from all over the world and have had the opportunity to teach in the US and abroad. For over five years, I lived in Nicaragua and during that time, I taught English and writing to students from a variety of backgrounds and cultures, many of whom did not have English as their first language. Im privileged to share all of this teaching experience with you in this course.Throughout this course, I will share with you straightforward explanations on how punctuation works. We will go over:end markscommascolons and semicolonsquotation marksapostrophesdashesparenthesesBy the end of this course, you will have a strong understanding of punctuation basics. You will develop a new confidence in your writing.Thank you for your interest in Punctuation Basics. If youre ready to learn more and sign up for the course, click the enroll button and dive into the lessons. You can also check out the lessons that are free to preview.See you on the inside!"
Price: 19.99  |
